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Standards

Pupils who are offered a place at Heathland School are expected to accept and adhere to the School’s rules and guidelines. Copies of our school rules are issued to each child in their prep diaries upon entry into School and we ask parents to read these rules to understand what is acceptable in school and to support the school in enforcing these rules. Copies of our policies and procedures may be requested at any time from the office.

School uniform is compulsory for all pupils who attend Heathland as is the completion of homework and attendance at Prize Giving, Sports Day, Concerts etc.

The School reserves the right to exclude any pupil whose presence proves incompatible with the life of the School and in such cases, no remission of fees can be made.

Complaints Procedure:

At Heathland, we have an open door policy to encourage and welcome parents to talk over any difficulties before they become problems. The following procedure is a guideline for anyone with concerns that cannot be so quickly addressed:

Initial Informal Procedure - should be completed within 10 working days

Parental enquiry ……. Class / subject teacher
Mrs Hide ( Vice Principal)………Mrs Harrison ( Principal)

A parent who remains dissatisfied after following the channels above should put their complaint in writing to the Principal.

Formal Complaint Procedure - the Principal should respond within a reasonable period of time, not greater than 10 working days and keep written records of all meetings, interviews or correspondence held in relation to the complaint.

If parents are dissatisfied with the response, they may request the appointment of a panel to review the complaint. This panel should be comprised of 3 people not involved in the complaint. One person must be independent of the management and running of the School.

This panel must be arranged within one week of the Principal receiving notification that the issue remained unsolved and parents should be advised that they may attend, with one other representative.

The outcome of the panel should be circulated in writing to all those involved as soon as possible after the meeting. All complaints and their outcomes, whether settled informally or formally should be recorded and kept securely as they may be required for inspection by OFSTED.

Any parent who has concerns has the right to ring OFSTED - 0845 601 4772

Children who have any concerns may ring CHILDLINE - 0800 1111